4 · Shipping Policy

getsateen.com — Last updated: 13 June 2026

Order processing

Orders are processed within 10 business days. Orders placed on weekends or public holidays are processed the next business day.

Shipping destinations

We currently ship to: UK

Tracking

Once your order ships, you'll receive a confirmation email with tracking details (where available).

Customs and duties

For international orders, import duties or taxes may apply on arrival and are the Customer's responsibility.

Delays

We are not responsible for delays caused by carriers, customs, or events beyond our control. If your order has not arrived within 30 days, contact us and we'll help resolve it.

Lost or damaged parcels

Please inspect your parcel on delivery. If it arrives damaged or appears to be missing, contact support@getsateen.com as soon as possible with your order number and photos.

Contact: support@getsateen.com