2 · Privacy Policy

getsateen.com — Last updated: 13 June 2026

This Privacy Policy explains how Sateen LTD ("we", "us") collects, uses and protects your personal data when you visit getsateen.com or place an order.

Data we collect

• Identity & contact: name, email, phone, billing and shipping address.
• Order & payment: products ordered, order history, transaction data (card details are processed directly by our payment provider — we never store full card numbers).
• Technical: IP address, device/browser data, pages viewed, cookies and similar technologies.
• Marketing: preferences and consent status if you subscribe to our communications.

How and why we use it (legal bases)

• To process and deliver your orders and provide customer support — performance of a contract.
• To process payments and prevent fraud — legitimate interest / legal obligation.
• To send marketing communications where you have opted in — consent.
• To improve our Site and services and run analytics — legitimate interest.
• To comply with legal and accounting obligations — legal obligation.

Who we share it with

We share data only as needed with: our e-commerce platform (Shopify), payment providers, shipping/logistics partners, email/marketing tools, and analytics providers, as well as authorities where legally required. We do not sell your personal data.

International transfers

Where data is transferred outside your country/region, we ensure appropriate safeguards (e.g. standard contractual clauses) are in place.

Retention

We keep personal data only as long as necessary for the purposes above and to meet legal/accounting obligations.

Your rights

Subject to applicable law (including the GDPR), you have the right to access, rectify, erase, restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, email support@getsateen.com. You also have the right to lodge a complaint with your local data protection authority.

Cookies

We use cookies to operate the Site, remember your basket, analyse traffic and personalise content/marketing. You can manage preferences via your browser settings and our cookie banner.

Contact: support@getsateen.com